A disc is stuck in my PlayStation 3

Find out what to do if a disc becomes stuck in your PlayStation 3 system.

  • Using a crosshead screwdriver, turn the screw counter-clockwise until the disc is partially ejected from the PlayStation 3 system. Do not remove the blue screw.
 
 

PlayStation 3 Model

  • Turn off the PlayStation 3 system via the MAIN POWER switch while pressing and holding the eject button.
  • Turn the PlayStation 3 system on again via the MAIN POWER switch while still holding the eject button.
  • The PlayStation 3 system should now eject the disc.
  • Under no circumstances should you dismantle your PlayStation 3 system to remove a trapped disc. Doing so will void the system warranty and your PlayStation 3 system may not be accepted for service.
PlayStation 3 Slim Model
  • Turn the PlayStation 3 system upside down and remove the rectangular plastic tab.
  • Using a crosshead screwdriver, turn the screw counter-clockwise until the disc is partially ejected from the PlayStation 3 system. Do not remove the blue screw.
  • Under no circumstances should you dismantle your PlayStation 3 system to remove a trapped disc. Doing so will void the system warranty and your PlayStation 3 system may not be accepted for service.