Sub account pre-order purchase failed

This article provides the general steps to try if you cannot spend master accounts funds for a pre-order although their wallet is topped up.

  1. There are a few conditions that must be in place on your SEN account to ensure that pre-order payment works correctly. Check that your account settings match the information here. 
  2. If subscription/pre-order payment should have been made automatically, ask the master account holder to check the other solutions listed here.
  3. If the problem you have experienced is not solved or explained above, ask the master account holder to contact us for further assistance.

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