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How to request a refund on a PlayStation Store purchase

Full games, downloadable content, in-game consumables and season passes fall under this category.

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.

To request a refund for this type of content, please fill in a refund request form.

You will receive a refund to the original payment method where possible*.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation Plus, PlayStation Now or Spotify Premium on PlayStation Music.

After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. However, we may reduce your refund amount based on how much you have used the service. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.

Please be aware, any free trials will be included in the 14-day period.

To request a refund for this type of content, please fill in a refund request form.

You will receive a refund to the original payment method where possible*.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

Please note, if you purchase a subscription service from PlayStation Store, you are purchasing an ongoing subscription with recurring fees that will continue until cancelled. A subscription can be cancelled at any time — the service will then expire at the end of the current billing period. This will stop future payments of the subscription fees but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. Find out how to end a service subscription.

A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.

Pre-order purchases made more than 14 days before the release date  Pre-order purchases made fewer than 14 days before the release date
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.

You will receive a refund to the original payment method where possible*.

To cancel your pre-order, please fill in this form.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.

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