You might sometimes find that you can’t add your card to your account. Check the information on this page to find out if you can fix it.
Check that PSN services are available. If PSN, PlayStation Store (PS Store) or account management aren’t available, try again later.
This is because sub accounts do not have a wallet that allows a payment method to be used – they use funds from the master account wallet for PS Store purchases. To find out if you have the right type of account to add card details, sign in here.
Check this page for the payment methods you can use for wallet top ups - you can’t add a type of card that isn’t listed.
Make sure that the card holder name, card number, expiry date, CVV and, if needed, the start date, are entered exactly as they appear on the card.
If you add card details, and try to change them soon after, the change may not work. This is because we limit the number of changes that can be made to help keep your account secure.
Wait at least 48 hours after your last attempt before trying again and in the meantime use a PlayStation Network card to top up your wallet.
Make sure that the card you are trying to use has enough money on it to top up your PSN wallet – you can’t spend funds that aren’t on the card.
You might also find that you can’t link some pre-pay cards at all as we usually need an attached address. Try a different pre-pay card if you can’t add it although there is enough credit.
Your payment provider may limit the maximum amount of funds you can add to your wallet in one transaction. Contact your card issuer to find out if this is the case.