Updated 07 February 2017

How to create a sub account on web browser or PlayStation App

This article explains what you need before you can create a sub account and how to create one on web browser.


What is a sub account?

With a sub account, users aged between seven and 17 can purchase and download content suitable for their age from PlayStation Store and take part in selected community activities.

You can only create a sub account if it is associated with a master account, which can only be created by someone who is 18 or over. This is to ensure that parents and guardians have as much visibility of sub account activity as possible.

You can associate up to six sub accounts with each master account and you can set separate parental controls on each sub account. Please note that these controls are separate from system controls which limit online access etc.

How are sub accounts funded?

Sub accounts do not have a wallet associated with their account because they are funded from the master account wallet. This means that sub account holders are not able to add funds or link payment methods to their account.

When you create a new sub account, the monthly spending limit is automatically set to R 0.00. You can remove any spending limit from the sub account, but we recommend that you place a spending limit if you want to allow purchases, as we are unable to refund the master account wallet for any purchases made by the sub account user. We do not ask for the sub account holder to input their password when they make a purchase.

If the master account wallet does not contain enough funds to cover the sub account user’s purchases (that are within the monthly spending limit) the purchases will fail.

If a sub account redeems a wallet credit voucher code, this amount will be credited to the master account wallet. For the sub account to spend it, the master account holder may need to alter the monthly spend. Voucher codes for extra content can be redeemed by the sub account.

Parental controls

Sub account holders can only purchase content that has a PEGI age rating that is consistent with the date of birth specified when the sub account was created.

The master account holder may set spending limits and restrict access to online features for their associated sub accounts.

Click here to find out more about content ratings and parental controls.

What do I need before I create a sub account?

We will email you a secure link and ask you to sign in to your master account to verify the sub account email address.

Before you create a sub account you will need the following:

  1. A master account through which you can create the sub account.
  1. A current and accessible email address used as the master account Sign-in ID.

Sign into your master account to change your Sign-in ID or find full instructions here.

  1. Your master account password.

Select 'Trouble Signing In?' on this page if you have forgotten your master account password or find full password reset instructions here.

  1. An email address that the sub account user can use as their Sign-in ID.

We appreciate that children may not have an email address. Therefore, we recommend creating a webmail address, which you may or may not choose to allow the sub account holder to access.

How do I create a sub account?

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Go to the Account tab, click on the ‘Sub Accounts’ link on the left of the screen and select ‘Create Sub Account’ under the ‘Sub Account Summary’ section.
  2. Fill in all the requested details and, after reading the Terms of Use and Privacy Policy, click ‘I Agree, Continue’.
  3. Next, place your chosen monthly spending limit on the account and choose to either restrict or allow chat.
  4. If you receive an email asking for confirmation of account creation follow the link included. This link is valid for 24 hours, so if your link expires, please complete steps 1-3 again.
  5. Once the account is created you will see a confirmation message and receive a confirmation email.
  6. Next, upgrade the account so the sub account holder can sign-in on their PlayStation systems. Click here to sign-in and select the Devices tab, then PlayStation Systems from the links on the left of the screen.
  7. Select Update Account and fill in your name, security question and answer and click ‘Continue’.
  8. Complete your full address and click ‘Continue’.
  9. Select your Online ID, and click ‘Continue’, choose your notification preferences and click ‘Finish’.
  10. The sub account holder can now enjoy SEN services on their activated devices by signing in with their email address and password.

Make sure that you place parental controls on the sub account when you have created it. You can find out more about all of the available parental controls here.