Updated 21 April 2017

How to use Web browser/PlayStation App to reset a forgotten sub account password

This article explains how a master account holder can change a forgotten sub account password on Web browser/PS App.

 
 

If you have a sub account and you know your password you can use PlayStation App to change it yourself.

Sub accounts cannot change their password if it has been forgotten; the master account has to change the sub account password. Follow the steps below to do this:

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. If the sub account is signed in they will need to sign out of PlayStation Network by selecting their avatar > [Sign out] so the master account can sign in.
  2. If you have forgotten the password for the master account, select 'Trouble Signing In?' > ‘Forgot your password?’ on the sign-in screen - click here for extra help with changing your forgotten password.
  3. Go to the Account tab and select Sub accounts from the left of the page and select ‘Change Password’.
  4. Select the required sub account from the drop down list, choose and confirm a new password and select save.
  5. The sub account user can now sign-in using their new password.

Having problems changing your Password?

  • This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
  • If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.
 
 
 
 

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