PlayStation Help PlayStation Help & Support

 
 

See if this helps...

PS4: How to deactivate a primary system

How to deactivate your primary PS4

  1. On your PS4 system, sign in to the relevant account.
  2. Go to   [Settings] > [Account Management] > [Activate as Your Primary PS4].
  3. Select [Deactivate] > [Yes].
  4. Your device is now deactivated and you can activate another PS4 as your primary system.

View full article

Need to contact us?

Call us on 0861 773783

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.