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How to deactivate a PlayStation 3 system

To deactivate your PlayStation 3:

  1. Select your local user account and go to [PlayStation Network] > [Sign-in] > [Account Management].
  2. Go to [System Activation] and highlight 'PS3'.
  3. Select the type of content you want to deactivate for your PlayStation 3 - Game or Video - and press (X button).
  4. Highlight 'Deactivate System' and press (X button).
  5. Your device is now deactivated for the selected content type.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 010 500 2467

We're here to help you. Opening Hours: Mon-Fri 09:00 - 17:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.