Updated 10 April 2017

About device deactivation

This article explains what deactivation is, activation restrictions, how to deactivate your devices and how to resolve some of the more common deactivation problems.

 
 

Why do I need to deactivate a device?

The number of devices that can be activated on your account is limited for each type of content. You will not be able to activate another device if you reach the maximum allowed for a type of content.

For example, if you have two PlayStation 3 systems activated for games content, you cannot sign-in on a third system with your PlayStation Network account information and download and play a game. You would need to deactivate one of the first two PlayStation 3 systems to allow you to activate the third.

Please see the table below for all activation limits:

  Games Video1 PlayStation Music
PS42 1 (2) 1 (2) No limit
PS33 2 Any seven of these devices
PSP3 2 N/A
PS Vita3
PS TV3
Xperia mobile devices3 N/A No limit
PC (Media Go) N/A 2 N/A
PC/Mac (streaming via compatible web browser) N/A No limit No limit
HDTV/Sony Home Entertainment System/Sony Blu-ray Disc Player N/A N/A

1 You can activate one system as your primary PlayStation 4 and temporarily activate a second if, for example, you want to use a friend's PlayStation 4 to play a game or watch a video purchased on your SEN account. You can find more information about accessing your content from a second PlayStation 4 here.
2 Any combination of compatible devices up to the activation limit. Please note that Video on mobile devices is only available on Xperia mobile and Sony tablet.

How do I find out how many devices are activated on my account?

Sign in to the Account Management website with your PlayStation Network details and check the Devices tab. Select a type of device to find out whether it is activated for Game (), PlayStation Music () or PlayStation Video ().

When I deactivate a device does this affect other devices on my account?

When you deactivate a device for one type of content, this system will remain activated for other types of content. For example, if you deactivate your PlayStation 3 for Game you will still be able to view Video on the system.

When you deactivate a device for a type of content, other devices activated for the same content type are unaffected. For example if you deactivate your second PlayStation 3 for Video content, you can still view Video on your first PlayStation 3 or your PS Vita.

How do I deactivate a device if I do not have access to it?

You can use a PC, Mac or mobile device connected to the internet to remotely deactivate Game content on all of your PlayStation systems at once. This is helpful if you no longer have access to your PlayStation system to deactivate it.

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Go to the Account tab and select [Media and Devices].
  2. Next to (Game) click [Deactivate All].
  3. Select 'Yes' when you are asked if you want to continue.
  4. All of your devices are now deactivated for Game content.

You can only perform this deactivation once every 6 months, so please deactivate your PlayStation systems on the device using one of the methods below if possible.

If this does not immediately deactivate your system and you find you still cannot make your purchase shut your system down and restart it. This will usually correct the issue.

How do I deactivate a device?

Select the device you would like to deactivate: