Sub account holders cannot change their password if it has been forgotten; the master account can use the PS TV to change the sub account password.
If you have a sub account and you know your password, follow these steps to change it:
- Go to
[Settings] > [Start] >
[PlayStation Network] > [Account Information] and enter your password.
- Choose the new password and select ‘Confirm’.
- You can now sign-in to your account using your new password.
Having problems changing your Password?
- This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
- If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.