How to use a PlayStation TV to change a sub account password

Sub account holders cannot change their password if it has been forgotten; the master account can use the PS TV to change the sub account password.

If you have a sub account and you know your password, follow these steps to change it:

1. Go to [Settings] > [Start] > [PlayStation Network] > [Account Information] and enter your password.
2. Choose the new password and select ‘Confirm’.
3. You can now sign-in to your account using your new password.

Having problems changing your Password?

• This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
• If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.