Updated 10 August 2017

How to use a PlayStation 4 to change a known master account password

This article is about changing a SEN account password if you know it.


IMPORTANT - To change your password you need the following:

  • Your correct SEN account password.
  • Your Sign-in ID (email address)

If you do not have your Sign-in ID please contact us for help and if you do not have your password reset it using the instructions provided here.

How do I change my password?

  1. Select your local user account and press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Account Information] > [Password] and press (X button).
  2. Enter your password.
  3. Choose a new password and select ‘Continue’.
  4. You can now sign-in to your account using your new password.

Having problems changing your password?

  • This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance here.
  • If you have not changed your password, but receive an email notifying you that you have, contact us as soon as possible.