As with any popular multiplayer title, there are some important steps to take before jumping into the world of Fortnite. Please consider the following commonly-asked questions and security features which will help keep your Fortnite experience both safe and enjoyable:
If you are having issues with your Epic Games account such as the loss of game data or V-Bucks not appearing, please visit the Epic Games support centre for guides and contact info.
PlayStation support channels are unable to assist with Epic Games account issues.
Yes — Fortnite is rated PEGI 12 for frequent scenes of mild violence. Changing the parental controls will not allow access for children under the age of 12.
No — all that is required to play Fortnite Battle Royale mode is an internet connection and a PlayStation Network account.
If you would like to know more about how V-Bucks work, how they are purchased and how child accounts are able to buy them, please visit our step-by-step V-Bucks guide.
Epic Games has a self-service cosmetic return tool which allows you to return three non-consumable cosmetic items per account in exchange for their V-bucks value.
PlayStation Store refunds can only be given in line with the PlayStation Store cancellation policy. V-bucks are in-game consumables and will only be refunded if faulty.
As one of the most popular multiplayer games on PSN, Fortnite is a target for hackers aiming to gain access to personal information and payment details. Please check the following guides for advice on how to keep your Fortnite experience safe.