PlayStation Help PlayStation Help & Support

 
 

See if this helps...

PS4 Remote Play for Android and Apple iOS devices

Before you start Remote Play, you will need:
 
  • An Android or Apple iOS device which meets the system requirements
  • PlayStation 4 (With System Software 6.50 or later installed)
  • Home Wi-Fi network with upload and download speeds of at least 5 Mbps (12 Mbps recommended)

View full article

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 010 500 2467

We're here to help you. Opening Hours: Mon-Fri 09:00 - 17:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.