We're excited to share onboarding and specification information with you through this website, along with answers to frequently asked questions and information on how to contact us, 24/7.

Onboarding Specifications

Programming Specifications

Blackout Management via the Admin Portal

Collection Management via the Admin Portal

Answers to Frequently Asked Questions

Q:  My channel is launching; how do I see it?
A:  You will receive login credentials on the day your channel launches. You will then be able to access PlayStation™Vue and see your channel!

Q: I'm having issues with my login credentials, help!
A: For questions with login credentials, email us at snei-vue-whitelist-requests@am.sony.com. Make sure to include the account and DMA information for your request.

Q:  How does PlayStation™Vue determine what local feed a user should receive?
A:  We use a combination of a user's home IP address zip code and the billing zip code to determine the user's location and their local streams.

Q: What kind of reports can I expect on customers after my channel is live?
A: Our business team sends out monthly reports with a variety of information. Get in touch with your business contact for more details.

Q:  How long does onboarding take?
A:  Onboarding typically takes 10 - 12 weeks including signal acquisition, testing pitched VOD packages, stream testing in pre-production, and scheduling the channel launch date.

Q: A customer has contacted us for assistance with their PlayStation™Vue channel; where do we direct them?
A: Have your customer call our Care Center at 877-VUE-SONY (883-7669). We also have Customer Support via Twitter (hashtag #PSVue and #PlayStationVue) and chat support available from www.psvue.com/faqs.

Q: Where do I send my blackout information?
A: You can send all information regarding blackouts to snei-cobra-blackouts@am.sony.com.

Q: I want to alert Sony of some exciting upcoming programming; what should I do?
A: Terrific! Send us an email at snei-cobra-programming@am.sony.com and include the date and channel of your content.

Q: I need to take down a VOD asset or update some metadata, what do I do?
A: We're here to help. Just email our team at snei-cobra-vod@am.sony.com.

Q: My channel name and/or logo is changing; who do I reach out to?
A: Please submit new logos and information about the change to vue-partner-resource@sony.com within four weeks of the desired go live date. Logo and/or name changes typically take 2 - 4 weeks to complete, but we will try our best to change the logo and/or channel name as close to the requested time as possible.

Q:  I have more questions! Who do I contact?
A:  Great! We'd love to hear from you. Please contact vue-partner-ops@sony.com.

Q: My channel is launching; when will I be able to see it?
A: The validation process in a channel launch typically takes several hours to complete. You will usually receive notification of a successful launch by 3pm Pacific.

Got an operations issue or question?
You can contact us 24/7, 365 days a year.