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Frequently Asked Questions

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How do I subscribe to PlayStation™Vue?

Subscribing to PlayStation™Vue is easy. You can subscribe to PlayStation Vue from psvue.com/subscribe or on a PS4™ or PS3™ console. Here are the steps:

  • You’ll need an account on PlayStation™Network* with an associated valid credit card and a residential address on file. Don’t have an account on PlayStation Network*? Create one now.

    Note: If a PO box or business account is associated with your account, you will need to manually adjust your address in order to subscribe to PlayStation™Vue.

  • Check out the available plans and channels for your area at psvue.com/plans (make sure to enter your zip code).

    Note:You can also review channels and plans in the PlayStation Vue app on your PlayStation® console.

  • Click START FREE TRIAL to visit psvue.com/subscribe. Then add the plan you want (and/or any individual channels and add ons) to your cart, and check out. The Ultra plan does not have a free trial.

    Note: You can also purchase a PS Vue subscription in the PS Vue app on your PlayStation® console.

  • Set up up your first profile on your computer at psvue.com/watch or on a supported TV-connected device - and start enjoying PlayStation Vue! Read more about setting up a profile.

If you have an Apple TV® or Roku® player, you will need to activate the device. Learn more about device activation for Apple TV® and Roku® players.

Note: Your billing address must match that of your device’s location, home location, and the location you enter during sign-up.

About free trials: One 5-day free trial per customer is availablefor the Elite plan, Core plan, Access plan, or add-on channel, and one 7-day free trial per customer is available for each standalone channel subscription. The Ultra plan does not have a free trial. Free trials can be enjoyed immediately after signing up for a subscription and can be cancelled at any time during the free trial period. A credit card is required to redeem your free trial. Free trials can be cancelled at any time during the free trial period. You will not be charged for your multi-channel plan or individual channel subscription during the free trial period. To avoid being charged for your subscription, you must cancel before the end of the free trial period. If you do not cancel before the end of the last day of the trial, you automatically begin your monthly subscription, and you will be charged a monthly fee every 30 days based on your chosen plan until you cancel. If you cancel your multi-channel plan subscription, your add-on channel subscription will also be cancelled. To cancel:  on PS4™ and PS3™ consoles go to ‘Settings” in the PlayStation Vue app, select ‘Subscription’, and click ‘Unsubscribe; or login to psvue.com/subscription and click ‘Cancel Subscription’ under ‘Subscription Summary’; or call 877.883.7669. There are no penalties for cancellation and you may cancel at any time. Upon cancellation, you will still have access for the rest of the month already paid for.

    * Sony Entertainment Network

What’s the next step after I purchase a PlayStation™Vue subscription?

When you first purchase PlayStation™Vue through a PlayStation® console or psvue.com/subscribe, the next step is to set up your first profile. You can set up your first profile in your home on your home Wi-Fi network, through any supported TV-connected device or on psvue.com/watch from your computer (at this time, it is not possible to set up a profile on a mobile device). Setting up this first profile will create your “home location”, which is based on the network IP address and zip code captured when you first subscribed to PlayStation™Vue.

After you create your first profile, you can create up to nine additional profiles, for ten profiles total. Each profile comes with personalized DVR and recommendations. You can set up these additional profiles on the web from a computer at psvue.com/watch, or on the PlayStation™Vue app on Android TV, Amazon Fire TV, or a PS4™ or PS3™ console.

Read more about PlayStation Vue home location in the PlayStation.com knowledge base.

Note: If you have an Apple TV® or Roku® player, you will need to activate the device. Learn more about device activation for Apple TV® and Roku® players.

Need help setting up a different device on PlayStation™Vue? Visit device activation.

When does my billing cycle begin?

Your billing cycle begins as soon as your first free trial period has ended (5-day free trial for the Elite plan, Core plan, Access plan, and add-on channels; 7-day free trial for individual channel subscriptions). If you’ve already had a free trial, your billing cycle will commence immediately upon purchase and you will be charged the monthly subscription fee when you checkout. The Ultra plan does not have a free trial; your billing cycle will commence immediately upon purchase and you will be charged the monthly subscription fee when you checkout. PlayStation™Vue subscriptions and all additional subscriptions through PlayStation™Vue will automatically renew on the monthly anniversary of your subscription start date. However, if your billing date is the 30th or 31st of the month, in a month with fewer days you will instead be charged - and your subscription will auto-renew - on the last day of that month.

How do I upgrade, downgrade, or cancel my subscription?

You can make adjustments to your PlayStation™Vue subscription – including upgrades, downgrades, and cancelling - by logging in at psvue.com/subscription.

To make adjustments to your subscription from a PlayStation®4 or PlayStation®3 console:

  1. Within PlayStation™Vue, highlight ‘Settings’
  2. Go to ‘Subscription’ and press X
  3. Choose ‘Modify My Subscription’ or ‘Unsubscribe’

To make adjustments to your subscription from a web browser:

  1. Visit psvue.com/subscription
  2. Log in with your PSN ID
  3. Click ‘Cancel Subscription’ under ‘Subscription Summary’

Note: If you are downgrading your service in the middle of your billing cycle, you will still continue to receive the upgraded package for the rest of the month and will not receive any refund or credit. The next billing cycle will start your new plan and you will be charged accordingly.

If you are upgrading your service in the middle of your billing cycle, you will be charged the pro-rata price difference and immediately upon purchase confirmation you will receive access to the upgraded plan.

Can I change my payment due date once my subscription begins?

Unfortunately, changing your payment due date is not possible at this time. You can, however, cancel your subscription to PlayStation™Vue and re-subscribe on the day you wish your billing cycle to start.

To cancel: On PS4™ and PS3™ consoles go to ‘Settings” in the PlayStation Vue app, select ‘Subscription’, ad click ‘Unsubscribe; or login to psvue.com/subscription and click ‘Cancel Subscription’ under ‘Subscription Summary’, or call 877.883.7669. There are no penalties for cancellation and you may cancel at any time. Upon cancellation, you will still have access for the rest of the month already paid for.

I think I am having a problem with my home location, or I changed addresses. What should I do?

Error messages
You may receive certain error messages regarding unavailability of PlayStation™Vue or interruption of service. For certain location-based errors, you may be able to resolve the problem online at psvue.com/subscription. Please visit the PlayStation.com knowledge base to read explanations about the most common errors messages and information about what you can do to resolve the issue.

PlayStation™Vue will not work across multiple IP addresses in the home. You cannot physically take your PS4™ or PS3™ console or other TV-connected devices outside your home, nor can you sign in to or access PS Vue on someone else’s device outside of your home. If these rules are ignored, your access to PlayStation™Vue will be interrupted.

If you are receiving an error message that you are not in your home location, please follow the prompts you see in the error message, or contact Customer Support.

Changing your home location
You can change your home location if you’ve changed permanent addresses. If you move permanent addresses within the same zip code, the first time you attempt to use your account to access PlayStation™Vue from outside your previous home location, PlayStation™Vue will assume you have changed your home address and you may be messaged as such. Note:  you can only make a home location change one time, otherwise your account may be blocked from accessing PlayStation Vue.

If you change permanent addresses to a different zip code, you will need to contact Customer Support. Changing your zip code may result in changes to your account, as regional channel availability will vary based on your zip code.

If you experience location issues or errors with PlayStation™Vue after moving, please follow the prompts you see in the error message, or contact Customer Support. Read more about PlayStation Vue home location in the PlayStation.com knowledge base.

I forgot my username and password to my account on PlayStation™Network, and I can’t access PlayStation™Vue. What now?

Don’t worry! We can help get you back on track. Get help retrieving your username or password for PlayStation™Network.