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Frequently Asked Questions

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How can I watch TV on PlayStation™Vue?

PlayStation Vue offers live TV, movies, sports, news, and much more! Here are the different ways to watch and how the app is organized:

Ways to watch TV on PlayStation™Vue

There are a few ways to watch TV on PlayStation Vue:

  • Live TV: TV streaming in real time.
  • Catch Up: If a show tile displays “Catch Up”, you can go back in time to watch this show for up to three days past airing. In the Guide, you can scroll up and go back in time for up to three days and find select Catch Up TV programming. Catch Up is only available for select shows and may have fast-forwarding restrictions.
  • On Demand: If a show displays “On Demand”, that show may be available to watch for longer than three days after airing.
  • Select My Shows:* Any show you add to My Shows is automatically saved whenever it airs. Upcoming airings marked “DVR” are saved for up to 28 days from the airing date within the “My Shows” menu. “DVR” and a checkmark will appear in the respective show tile once it has been saved. On Demand versions of specific shows will also be saved in “My Shows” and will have different restrictions (as determined by rights holders) than shows that are marked as “DVR”. DVR programming saved in “My Shows” can be watched in and out of your home network.
  • *Note: DVR restrictions apply. Read more about DVR availability for certain channels, viewing locations and markets.

 

How the PlayStation™Vue app is organized

When you first launch PlayStation Vue you will see the Home screen. This is where you can browse different kinds of programming, including:

  • Timeline: The Timeline menu is a simple, personalized list of what you’re currently watching, what you’ve previously watched, and what’s on next.
  • My Shows:* The My Shows menu displays programming you have favorited, and provides access to DVR and On Demand programming for those shows. Click “More” at the end of the menu to see the full list. You can add and remove shows to My Shows by toggling the favorite (heart) icon on and off in the details page for each program. Any show you add to My Shows is automatically saved whenever it airs. Upcoming airings marked “DVR” are saved for up to 28 days from the airing date within the “My Shows” menu. DVR programming saved in “My Shows” can be watched in and out of your home network.
  • *Note: DVR restrictions apply. Read more about DVR availability for certain channels, viewing locations and markets.

  • Live TV: The Live TV menu displays the live, popular, and trending shows being watched right now. Click “More” at the end of the menu to see the full list.
  • Favorite: Channels: Once tagged as a favorite, the channel will appear first in the Favorite Channels menu on the Home screen and at the front of the Guide. “Favorite Channels” is a great way to discover new TV shows from the channels you know and love. Click “More” at the end of the menu to see the full list. You can add and remove favorite channels by toggling the favorite (heart) icon on and off on the channel details page.
  • Recommended: The Recommended menu displays suggestions based on what you’ve watched before. Scroll right to find “Recommended by Viewers,” which recommends shows based on your viewing habits and what is popular right now for other PlayStation Vue users.
  • Featured: The Featured menu displays popular new shows recommended by our network partners.
  • Note: Some features and controls are limited in availability on certain devices.

 

How the PlayStation™Vue app is organized

When you first launch PlayStation Vue you will see the Home screen. This is where you can browse different kinds of programming, including:

  • Timeline / Now Playing:  The Timeline / Now Playing (sometimes called “You’re Watching”) menu displays the program you’re currently viewing, as well as what’s up next for that channel or show.
  • My Shows:*  The My Shows menu displays programming you have favorited, and provides access to DVR and On Demand programming for those shows. Click “More” at the end of the menu to see the full list. You can add and remove shows to My Shows by toggling the favorite (heart) icon on and off in the details page for each program. Any show you add to My Shows is automatically saved whenever it airs. Upcoming airings marked “DVR” are saved for up to 28 days from the airing date within the “My Shows” menu. DVR programming saved in “My Shows” can be watched in and out of your home network
    *Note: DVR restrictions apply. Read more about DVR availability for certain channels, viewing locations and markets.
  • Live TV:  The Live TV menu displays the live, popular, and trending shows being watched right now. Click “More” at the end of the menu to see the full list.
  • Channels:  The Channels menus displays channels you have saved as a favorite. Click “More” at the end of the menu to see the full list. You can add and remove favorite channels by toggling the favorite (heart) icon on and off on the channel details page.
  • Sports:  The Sports menu displays popular sports programming that is currently airing, upcoming, and available On Demand, in addition to sports news.
  • Kids:  The Kids menu displays popular kids programming that is currently airing, upcoming, and available On Demand.
  • Featured:  The Featured menu displays popular new shows recommended by our network partners.

Note: Some features and controls are limited in availability on certain devices.

How can I discover new programming or search for a specific show?

Explore, Search, and Guide are a few of the ways to find the programming you’re looking for  (availability may vary by device).

With Explore* you can filter by:

  • Category (e.g. TV Shows, Movies, Sports News)
  • Genre (over 40 filters including comedy, drama, history, reality, soccer and more)
  • Content length
  • Age rating
  • Channels
  • Popularity

Search displays the most popular results for your search keywords at the top of the results list. PlayStation™Vue also remembers your search history so you never forget all the great TV you’ve been trying to find.

In the Guide**, you can scroll through all the content currently on TV, as well as take a look at what’s coming up and what you can catch up on. Your favorite channels will appear first, followed by channels in alphabetical order.

* Explore not available on Roku® streaming devices, Apple TV®, or while watching on web on a desktop browser at psvue.com/watch.
** Guide not available on Roku® streaming devices.

What features are available for sports fans?

PlayStation™Vue offers several features for sports fans:

  • Multi-view on the PS4™ console: On a PS4™ console, you can watch up to three live programs at the same time. 10mpbs internet bandwidth is recommended for the first stream, with 5mbps per each additional stream. Multi-view is available for live programming only, and is available only on the PS4™ console.
  • Live scores: On PS4™ consoles, PS3™ consoles, Amazon Fire TV, Android TV, and on a desktop browser at psvue.com/watch, live scores for ongoing games are displayed on the game’s program tile. With live scores, so you can easily track game progress for games you’re not actively watching. Live scores are turned on by default, but can be turned off in Settings.
  • League pages: on Amazon Fire TV, Android TV, and on a desktop browser at psvue.com/watch, you can see upcoming events for a specific league, sorted by schedule order of what’s coming up next. The following leagues are included:
    • NBA
    • NCAA Men's Basketball
    • NCAA Women's Basketball
    • NCAA Football (College Football)
    • NFL
    • NHL
    • MLB
    • Bundesliga
    • MLS
    • Premier League

Note: Local and regional sports programming will vary by location and zip code. Some sports programming subject to blackouts.

Can I use my PlayStation™Vue account to use “TV Everywhere” apps?

Absolutely. Over 60 of our network partners have “TV Everywhere” apps or websites through which you can watch live TV and On Demand programming from that channel. While these apps and sites are separate from PlayStation™Vue, they can be used at no additional cost with your PlayStation™Vue subscription.

To authenticate and gain access, you will need a subscription to a PlayStation™Vue plan that includes the channel whose content you are looking to access.

You can access the below list of apps or websites with your PlayStation™Network credentials. When you download each app, simply look for the PlayStation™Vue logo or drop down option on the app’s log-in screen. Once at the log-in screen, type in your credentials - and you’re in! Most apps can be downloaded from Google Play and the Apple App Store.

  • Adult Swim
  • ABC
  • AMC (AMC Something More)
  • American Heroes Channel (AHC GO)
  • Animal Planet (Animal Planet GO)
  • BBC America
  • Bravo (Bravo Now)
  • Big Ten Network (BTN2GO)
  • Cartoon Network App
  • Cine Sony
  • CNBC (CNBC.com)
  • CNN
  • Cooking Channel  (Watch Cooking Channel)
  • Destination America (Destination America GO)
  • Discovery (Discovery GO)
  • Discovery Life (Discovery Life GO)
  • Disney Channel
  • Disney Junior
  • Disney XD
  • DIY (Watch DIY)
  • E! (E! Now)
  • WatchESPN (includes ESPN, ESPN2, ESPN3, ESPNews, ESPNU, SEC Network, SEC Network +, ESPN Bases Loaded, and ESPN Goal Line)
  • Food Network (Watch Food Network)
  • Fox (FOX NOW)
  • FOX Business
  • Fox News
  • FOX Sports (FOX Sports GO; includes FS1, FS2, FOX College Sports, FOX Sports Deportes, FOX Soccer Plus, FOX Sports Arizona, FOX Sports Detroit, FOX Sports Florida, FOX Sports Midwest, FOX Sports North, FOX Sports Prime Ticket, FOX Sports South, FOX Sports Southeast, FOX Sports Southwest, FOX Sports Southwest Plus, FOX Sports West, Sun Sports, and Yes Network)
  • Freeform
  • FUSION (FUSION TV)
  • FX Now (includes FX, FXX, FXM)
  • Golf Channel (Golf Live Extra)
  • HBO (HBO NOW)
  • HLN (via the CNN app)
  • HGTV (Watch HGTV)
  • IFC (IFC Always Slightly Off)
  • Investigation Discovery (Investigation Discovery GO)
  • MLB Network (MLB.com)
  • MLB Network Strike Zone (MLB.com)
  • MSNBC
  • Nat Geo TV
  • NBC
  • NBC News
  • NBC Sports Regional Networks (NBC Sports)
  • UNIVERSO (UNIVERSO NOW)
  • NCAA March Madness Live (includes CBS, TBS, TNT, and TruTV)
  • NESN  (NESNgo)
  • NFL Network (Watch NFL Network and NFL Mobile)
  • NFL RedZone (Watch NFL Network and NFL Mobile)
  • OWN (Watch OWN)
  • Oxygen (Oxygen Now)
  • Science Channel (Science Channel GO)
  • SHOWTIME (SHOWTIME ANYTIME)
  • Sony Movie Channel
  • Universal Kids
  • Sundance (Sundance TV)
  • Syfy (SyFy Now)
  • TBS (WATCH TBS)
  • Telemundo (Telemundo Now)
  • TLC (TLC GO)
  • TNT (WATCH TNT)
  • Travel Channel (Watch Travel Channel)
  • truTV (Watch truTV)
  • Turner Classic Movies (Watch Turner Classic Movies)
  • USA (USA NOW)
  • Velocity (Velocity GO
  • WE (WE tv)

NOTE: CBS All-Access is a separate subscription service offered by CBS, and is not included as part of a PlayStation™Vue subscription.

* Sony Entertainment Network

Are there any DVR restrictions?

The majority of available live programs and channels on PlayStation™Vue can be recorded to the cloud DVR. Due to streaming rights, however, select channels and programs cannot be recorded to the DVR.

DVR availability outside your home network
Programs recorded to DVR can be watched both in and out of your home network. Outside your home network you can also view your My Shows library and add programs to My Shows. Any “On Demand” show added to your My Shows library will additionally be available for out-of-home viewing. Other features and functionality may vary by device.

DVR availability for select channels and markets
You can record programs on all channels with the exception of:

  • HBO, Showtime, and Cinemax (Note: Almost all programs airing on the live feed of these channels are available On Demand.)
  • On Demand channels:
    • ESPN Classic
    • Hi-YAQ!
    • Impact
      (All content on these channels is available On Demand.)
  • Some local CBS broadcast stations:
    • Albany (WSWG)
    • Alexandria (CBS Channel 2)
    • Amarillo (NewsChannel 10) 
    • Augusta (WRDW 12)   
    • Baton Rouge (WAFB9News)   
    • Capital District (CBS6)   
    • Central Coast (KCOY 12)   
    • Central Texas (KBTX News) 
    • Central Texas (KWTX News 10)     
    • Central Wisconsin (WSAW)  
    • Charleston (Live 5 WCSC)  
    • Cheyenne & Western Nebraska (CBS NewsChannel 5)
    • Colorado Springs (KKTV 11)
    • C'Ville (WCAV-TV)   
    • Dayton (WHIO-TV)    
    • Des Moines & Central Iowa (KCCI) 
    • Dothan (WTVY-TV)
    • Eastern Iowa (CBS 2)
    • El Paso & Las Cruces (CBS4)
    • Elmira (WENY CBS)
    • Erie (WSEE)  
    • Fargo (Valley News Live)  
    • Gulf Coast Florida (WINK-TV)     
    • Harlingen & South Texas (CBS4)   
    • Harrisonburg (The V)
    • Honolulu (HAWAII NEWS NOW: KGMB) 
    • Idaho Falls (KIDK 3)
    • Jackson (WBBJ CBS 7)
    • Knoxville (Local 8 news)  
    • Lake Champlain Region (WCAX)     
    • Laredo (CBS Laredo)
    • Lexington (Mountain News WYMT)   
    • Lexington (WKYT)    
    • Lincoln (10/11 NOW) 
    • Louisville (CBS Louisville)
    • Meridian (CBS 24)
    • Mississippi Gulf Coast (WLOX CBS 13)    
    • Monterey County (KION News)
    • Montgomery & Selma (CBS 8)
    • North Louisiana & Southern Arkansas (KNOE 8 News)     
    • North Platte (KNPL) 
    • Northern Michigan (9&10 News)    
    • Odessa (CBS 7)
    • Oklahoma City (News 9)
    • Paducah/Cape Girardeau Area (KFVS12)
    • Palm Springs (CBS Local 2)
    • Panama City (Local 18 News)
    • Parkersburg (The Newscenter)     
    • Portland (CBS 13)   
    • Presque Isle (WAGM) 
    • Reno (KTVN)  
    • Roanoke Valley (WDBJ 7)   
    • Rockford (23 WIFR)  
    • Salisbury (WBOC 16) 
    • Savannah (WTOC 11)  
    • Shreveport (KSLA News 12) 
    • South Bend, Elkhart (WSBT 22)    
    • Springfield (WSHM CBS 3)  
    • Tallahassee (WCTV)  
    • Texoma (CBS 12)
    • Toledo (WTOL 11)
    • Topeka 13 (WIBW)
    • Tri Cities (WNEM TV 5)    
    • Tucson (CBS 13)
    • Tulsa (News On 6)   
    • Twin Falls (KMVT 11)
    • Wichita Falls & Lawton (Newschannel 6)

With My Shows, we will sort available episodes from original air date, to make sure you don’t miss a thing - and so you can watch in order. Occasionally, if a specific episode hasn’t recently aired, or we don’t have the DVR rights for a given program or channel, we’ll provide On Demand episodes in their place, when available.

Are there any channels I can’t watch on my mobile device (or on my desktop computer on the web) when I’m not in my home network?

While on a mobile device or desktop browser outside your home network, you can watch all the channels and programs in your plan except most live NHL games and On Demand CBS programming.

Whether in or out of your home network, live NFL games are not available on a mobile phone.

While on a mobile device or desktop browser outside the city in which you subscribed to PlayStation Vue, you can watch all the channels in your package except:

  • CBS
  • ABC
  • FOX
  • NBC
  • Regional sports networks
  • Most live NHL games

Whether in or out of your home network, live NFL games are not available on a mobile phone.

Note: To use PlayStation Vue on a mobile device you will need to have already set up a profile on your desktop computer at psvue.com/watch, or on a TV-connected device such as a PS4™ or PS3™ console, Amazon Fire TV, Roku® streaming device, Apple TV®, or Android TV. If you download and open PlayStation™Vue on your phone or tablet without a valid subscription or established home location, you will be prompted to complete the subscription process through one of the supported devices listed above. Read more about setting up a profile.

Does PlayStation™Vue have parental controls?

PlayStation™Vue does not currently offer parental controls, however there are a few ways to filter and manage content being viewed. To filter programming for certain genres and/or ratings, use “Explore” on your home screen toolbar. Program details also provide ratings; press the square button to bring up program details.

How do I enable / disable closed captioning?

To enable/disable closed captioning while you are watching a show, press up or down to see the player control menu. Select the CC icon to turn the closed captioning on or off. You can also:

  • Go to the channel and select the show to view
  • After the show loads and video is playing, push L3 left toggle down
  • Select Audio Options (has a CC icon)
  • Select the CC icon to toggle Closed Captioning on/off

I’m on a monthly data plan; how can I best preserve data usage?

To preserve data usage, close PlayStation™Vue each time you’re done using it, then return to the Home Screen of your device.

Note: For optimal use of PlayStation™Vue, limited data plans are not recommended.