What do the location errors mean?

You may receive certain error messages regarding unavailability of PlayStation™Vue. The most common error messages are explained below, along with a description on what you can do if and when you see one of these messages.

Error #

Error Text

Description / User Action

1011, 1014, 1018, S2_2bc-s3

 

Your account is locked. It looks like you may have used your PlayStation™Vue account in more than one home location. PlayStation™Vue is for use in a single home location only. Please contact Customer Support at 877-883-7669.

PlayStation™Vue had already been accessed from a different IP address than what was registered at signup. User is then trying to access service from the original IP address

What you can do:  Contact Customer Support.

1013

PlayStation™Vue is not available from this location. Thank you for your interest.

PlayStation™Vue was accessed from outside the U.S., or from a VPN account.

What you can do:  PlayStation™Vue cannot be accessed from these locations. Sign up for service in a location where PlayStation™Vue has service.