FAQs for PS5™ Console Pre-Order Invitation from PlayStation®

Who will be selected to receive an invitation?

Our selection is based on previous interests and PlayStation activities.
 

When will I know if I’ve been selected or not?

If you are selected, we will contact you via email before pre-orders start. If you do not receive an email, you were not selected.
 

If I receive an invitation, am I guaranteed to be able to pre-order a PS5 console?

No. Each invitation is open for a limited time and quantities are limited per PSN ID per transaction:
  • 1 PS5 Console or 1 PS5 Digital Edition
  • 2 DualSense wireless controllers
  • 2 DualSense charging stations
  • 2 Pulse 3D wireless headsets
  • 2 Media remotes
  • 2 HD Cameras
PS5 console pre-order reservations will be first come first serve.
 

In order to pre-order, do I have to pre-order everything?

No. As long as your product selection falls within unit limits, you may pre-order as many or as few products as you’d like.
 

How long will I have to make a PS5 console pre-order reservation?

If selected, the expiration date and time will be included in your selection notification email and while supplies last.
 

Can I reserve more than one PS5 console pre-order?

Due to limited quantities and high demand, we will be limiting PS5 console pre-order reservations to 1 per PSN ID.
 

Will other PS5 products be available for pre-order?

Yes. Although these will be open to the general public for pre-order, only PS5 console reservations will be limited to those invited to pre-order.
 

What if I receive a “Sold Out” message?

All available PS5 consoles have been reserved.
 

I currently reside outside the US. If invited, can I still make a PS5 console pre-order reservation?

If you receive an invite and units are still available, as long as you ship to a US based address, your pre-order reservation will be allowed.
Any orders that contain a non-US based address will be cancelled.