Report content on PSN

How to report content on PSN

Find out how to report inappropriate content and what steps we take when you send us a report.

Before you report content on PlayStation™Network, learn when you should submit a report and understand how the PlayStation Safety team processes reports.

How to report content on PlayStation 4 consoles

Always report the specific piece of content you think breaches the Code of Conduct, such as the offensive message, rather than the player's online ID. When the content has been shared within a game, be sure to use that game’s reporting function.

On PlayStation®4 consoles you can report Messages, Friend requests, Live broadcasts, Players’ Profiles, Party text chat, game alerts, What’s New updates, and Community content.

To report, highlight the piece of content that breaks the Community Code of Conduct, press the OPTIONS button, select Report and the reason for your report. For example when reporting a message: 

  1. Select Messages, highlight the text, audio, or picture message that you’d like to report and press the OPTIONS button.

  2. Select Report and choose the reason for your report.

You may also report content from a player’s profile but that should be done only when the inappropriate content is contained within their Real Name, online ID, About Me, or Profile Picture.

  1. Open PlayStation App on your device navigate to the content or profile you would like to Report.
  2. For messages, press and hold the content you'd like to report and select Report.
  3. For profiles, tap More and select Report.

When should I report content?

Report content that breaches the Community Code of Conduct. If the content does not breach the Code of Conduct but you do not want to interact with the player who shared it, you can block them.

Reporting content with the intention to harass another player is a breach of the Code of Conduct and may result in a temporary or permanent suspension of your account.

What happens when I report content?

Moderators review reports and decide whether the content reported breaches the Code of Conduct. If it does, we remove the content and take appropriate action against the player who shared it.

Need help? 

Contact our support specialists