Set up two-step verification for PlayStation™Network login

Set up two-step verification for PlayStation™Network login

Learn how to set up and deactivate two-step verification (2SV), where to find 2SV backup codes and how to recover an account after losing a 2SV mobile number.

What is two-step verification?

When you sign in on a PlayStation®5 or PlayStation®4 console with 2SV activate, you are asked to:

  1. Enter your account password and sign-in ID (email address)).

  2. Enter the verification code from your authenticator app or the SMS that was sent to your registered mobile phone number.*

*The verification code is valid for 10 minutes after your sign-in attempt. If your code has expired, select Resend Code from the sign-in screen to receive a new code.

When to use 2SV

Accounts usually remain signed in. However, you will be sent a verification code if:

  • you are signing in for the first time after switching on 2SV,

  • you manually sign out of PlayStation Network and want to sign back in,

  • you reset your account password,

  • you change your sign-in ID (email address).

Recover lost verification information

If you have lost your two-step verification phone or the 2SV backup codes, visit the guide below for steps to recover your account.

How do I set up two-step verification?

Select a device below to set up two-step verification.

Web browser: 2SV

  1. Go to Account Management on a connected device.
  2. Next to two-step verification, select Edit > Activate > Continue.
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app
    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll see a verification code in the app.

    Text message
    Enter a mobile number or select an existing one—you'll be sent a verification code.

  4. Enter the verification code. 
  5. Record your Backup Codes.

 

  1. Go to Settings > Users and Accounts > Security > 2-Step Verification
  2. Select Activate to switch on 2SV. 
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app
    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll see a verification code in the app.

    Text message
    Enter a mobile number or select an existing one—you'll be sent a verification code. 

  4. Enter the verification code. 
  5. Record your Backup Codes.
  1. Go to Settings > Account Management > Account Information > Security > 2-Step Verification
  2. Select Activate to switch on 2SV. 
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app
    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll then see a verification code in the app.

    Text message
    Enter a mobile number or select an existing one—you'll be sent a verification code. 

  4. Enter the verification code. 
  5. Record your Backup Codes.

Turn off two-step verification

Select a device below to turn off two-step verification.

Web browser

  • Sign in to Account Management and select Security > Edit next to 2-Step Verification  > Deactivate.
  • Go to Settings > Users and Accounts > Security > 2-Step Verification > Status - Inactive.
  • Go to Settings > Account Management > Account Information > Security > 2-Step Verification > Status - Inactive.

Switch from text message verification to authenticator app verification

  1. Deactivate 2-step verification.

  2. Reactivate 2-step verification and select your desired verification method.

Find your 2SV backup codes

If you lose access to your 2SV mobile number, a backup code will let you access your account. Without these codes, you will need to verify your identity to recover your account.

  1. Go to Account Management on a connected device and select the Security tab.

  2. Select Backup Codes. Store the backup codes in a safe place.

Need help? 

Contact our support specialists