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Privacy Policy

(for PC & Mobile)

This application is operated and provided by Sony Computer Entertainment Europe Limited of 10 Great Marlborough Street, London W1F 7LP, United Kingdom (“SIEE”). If you install and use this application, we may collect information about you. This privacy policy explains how information collected via our applications is used and how to contact us if you have any queries or concerns.

 

If you have accessed or used this application via a website operated by a third party, they may also collect information about you. You should read their software and websites terms of use and privacy policy to understand how they will use this information before installing and using this application.

 

1.       What kind of information do we collect?

 

Information we collect from you

If the application allows you to register with us, we may ask you for information such as name, username, email address, postal address, age, gender, telephone number and product information.  Our applications may include optional surveys, asking for your views on various products and services.   If you use community tools, we may store the content and communications which you send and receive, and we reserve the right to monitor your communications.

 

Please always obtain consent first before giving us anyone else’s personal information (for example, for send-a-friend promotions). Please make sure that any personal details that you provide are accurate and current, and let us know if there are any changes.  

 

Information we may collect automatically via the app

Each time you access one of our applications, we may collect information automatically, for example:

  • Your Online ID or Account ID (if you sign into the PlayStation™Network) or other identifiers provided to us by third parties if the application is released on a non-PlayStation service (such as Facebook or Steam)
  • Your IP address and device ID (a unique number which identify the device you are using, such as a MAC address) and date and time of sign in;
  • Your approximate location using, for example, your  IP address, unless we are allowed by law or you have given permission for us to obtain more accurate location information;
  • Information about the device you are using and how you have used it, such as model and serial number, device settings (e.g. photograph, remote play, parental control);
  • How you use the application, for example, what game levels you complete or music you play, what content you browse, share or download, what services you access and for how long, including how often you use chat, message boards or other communication services;

 

2. What do we do with the information we collect?

 

We use the information we collect in a number of ways:

  • to operate our applications and provide the information and services you ask for, including downloads, chat rooms, bulletin boards, promotions and competitions
  • to deal with your customer service requests
  • for internal analysis and research to improve our applications and other products and services
  • to send you newsletters and marketing information about PlayStation and Sony Entertainment Network products and services, and offers, products and services from selected third party companies, but only as permitted by law or requested by you (see "How to unsubscribe" below)
  • to send administrative emails (for example, if you forget your password)
  • to prevent and detect fraud and abuse of our websites, applications or services.

 

We may combine the information that we collect about you and others and analyse it to better understand our consumers and their demographics, transactions and behaviour across all of our product and services. We use this analysis for the above purposes.

 

We may also use your information to create anonymous statistics, and may combine your data with data that third party’s hold about you (such as providers of demographic or socio-economic data or other service providers) for the purpose of producing enriched, anonymous statistics.

 

3. Who else has access to your information?

 

Our affiliated companies, local distributors and other organisations who work for us may have access to your information in order to manage that information for us and to provide you with information and services requested by you.

 

We also work with third party companies to help enhance and understand the use of our applications to deliver the best possible experience. These companies generate statistical usage information and are authorized to use your personal information only as necessary to provide these services to us.

 

Some of these companies may process your information in countries outside the European Economic Area (EEA), such as the United States and Japan.  Data protection laws in these countries may not offer the same level of protection as in the EEA but where required by law we put in place measures considered by the European Commission to offer adequate safeguards for your data.  If you are not happy for us to transfer your information in this way, you should not access and use our applications.

 

In exceptional circumstances, we may disclose your personal information if required by law or to protect or defend ourselves or others against illegal or harmful activities. If our business is sold or restructured, your details may be transferred as part of the business.

 

4. Security

We take commercially reasonable steps to protect your personal information.  This includes setting up processes and procedures to minimise unauthorised access to or disclosure of your information.  However, we do not guarantee that we will eliminate all risk of misuse of your personal information by intruders. Please keep any passwords for your accounts safe and do not disclose them to anyone else. You must contact us immediately if you become aware of any unauthorised use of your password or other security breach.  

 

Bulletin boards, chat rooms and other community areas accessed via our websites and applications are open to the public.  You should avoid disclosing any information in these areas which may identify you or anyone else.  We are not responsible for the protection or security of information which you disclose in these areas. 

 

5. How to unsubscribe

 

If you do not want to receive any more marketing communications from us, please follow the link from any marketing email or go to the registration area of the website where you registered and change your communication options.  Alternatively, if you have not registered on any website, please email unsubscribe@eu.playstation.com with the subject heading “Unsubscribe”.

 

6. Contacting us

 

If you have general queries, please contact Customer Services - details available at www.playstation.com/get-help/contact-us

 

You are legally entitled to know what personal information an organisation holds about you and how that information is processed. If you would like to know what information we currently hold about you, please write to Data Protection Officer, Sony Computer Entertainment Europe Limited, 10 Great Marlborough Street, London W1F 7LP, United Kingdom, stating the address of the website where you registered or accessed our application. Please note we may ask you to provide proof of identity and charge a small administration fee.

 

Last updated: October 2015