Updated 4 December 2018

Updating PS4 System Software using Safe Mode

If your PS4 system has been offline for a long time, or a system software update has failed, you may need to update the PS4 firmware manually.

Connectivity issues during an update or outdated versions of the system software may require a manual update for the PS4 system to start. The steps on this page will also be useful for players without immediate access to Wi-Fi.

  • How to access Safe Mode

    1. Turn off the PS4 system by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
    2. Once the PS4 system is off, press and hold the power button again. Release it after you hear the second beep: one beep will sound when you first press, and another seven seconds later.
    3. Connect the DUALSHOCK 4 with the USB cable and press the PS button on the controller.
 
 

I have access to PSN, how do I update my PS4 system software?

If you can access the PS4 home screen but the system software update has failed, go to [Notifications] and delete any existing update files by pressing the Options button > [Delete]. Then go to [Settings] > [System Software Update] and follow the on-screen instructions.

If you are connected to PSN but cannot reach the home screen, start the PS4 system in Safe Mode and select Safe Mode option 3 to update the system software. If possible, connect the PS4 system to your router using an Ethernet cable to ensure that the connection isn’t disrupted.

If these steps fail, please follow the instructions below.

How do I manually update PS4 System Software using Safe Mode?

  • Manual update requirements

    • DS4 controller and USB cable
    • PC or Mac connected to the Internet
    • USB storage device, such as a USB flash drive — there must be approximately 460 MB of free space.
  1. Using a PC or Mac, create a folder on the USB named "PS4". Inside that folder, create another folder named "UPDATE".
  2. Download the update file and save it in the "UPDATE" folder. Save the file with the file name "PS4UPDATE.PUP".
  1. Ensure that the “PS4” folder is at the root of the USB storage device, and not contained in another folder: USB (D:) > PS4 > UPDATE.
  2. Connect a DS4 controller (using a USB cable) and the USB drive to the PS4 system.
  3. Start the PS4 system in Safe Mode: press and hold the power button, releasing after the second beep.
  4. Select Safe Mode option 3 “Update System Software”.
  5. Select [Update from USB Storage Device] > [OK].

If your PS4 system does not recognise the update file, check that the folder names and file name are correct. Enter the folder names and file name in single-byte characters using uppercase letters.

If this process fails, you may need to initialise the PS4 system. Please visit the guide below.

 
 

My manual System Software update failed, what should I do?

If your PS4 system does not recognise the update file, check that the folder names and file name are correct. Enter the folder names and file name in single-byte characters using uppercase letters.

If this process fails, you may need to initialise the PS4 system. This process is the same as a factory reset and will return the system to its original state — if possible, back up your system data using the guide below.