Updated 20 December 2016

I can't get an image or 4K/HDR on my PS4 Pro system

If your 4K display device won't display any images or 4K/HDR resolution, this article explains how to restore picture via Safe Mode menu.

 
 

This is due to some compatibility limitations of some 4K TV models such Sony TVs, LG, Samsung or Phillips with 4K and HDR content.

If, after connecting your PS4 Pro system to your 4K compatible TV, you are not seeing any image please follow these steps

  1. Access Safe Mode on your PS4 Pro system.
  2. Select option 8: [Set HDCP Mode]

 

  1. Select option 2: [HDCP 1.4 Only]
 
 
  1. Your system will automatically restart when you select OK.

 

You should now be able to see an image on your TV. However, you may not get 4K or HDR for some content or apps while HDCP 1.4 is enabled.

If you still don't have an image, or if you're sure your TV supports HDCP 2.2, please follow the steps below. This process should take approximately 5 minutes:

  1. Power off your PS4 Pro again by holding down the power button until you hear a 2nd beep. Once it's powered down, access Safe Mode again as before.
  2. Now selection option 2: [Change Resolution]. You'll be prompted to restart the system and select a resolution.
  3. Once the system has restarted, select '2160p - YUV420' as the resolution. You should now be able to see an image on your TV.
  4. Now turn off your PS4 again, and restart it in Safe Mode one last time.
  5. Select option 8: [Set HDCP Mode] and then select option 1: [Automatic].

If you're still having problems after following these steps, please contact your TV manufacturer for further assistance.

If you can get an image on your TV without changing HDCP, but you still don't see 4K or HDR, please check the following:

  • Check that you're using the correct HDMI input. Most 4K display devices have dedicated HDMI ports for 4K resolution. Check your device manual to identify which port you should be using.
  • Make sure any HDMI cables between your PS4 Pro and TV are Premium certified (v1.4+). The HDMI cable supplied with your PS4 Pro is suitable.
  • Check your TV settings and make sure that UHD Colour is set to “on”. (not applicable for all TV models)
  • Make sure that the content you’re playing supports 4K or HDR. Some games required 4K or HDR to be enabled within the in-game menu.