Check all of the solutions or explanations listed below to resolve the problem.
If you have a master account the solutions will be different, so please check the master account version of this article.
If your voucher code is not for wallet top up select what your code should be adding to your account to find a solution to the issue:
Sub accounts are funded from the master account wallet, which means that a top up voucher cannot be redeemed on a sub account at all. Instead, ask the associated master account holder to redeem the code on their account and adjust the monthly spending limit in Parental Controls to allow you to spend the funds. Find out how to do this here.
If you want to check that the code has been correctly redeemed, ask the master account holder to go to their [Transaction History] on the account management website or on a PlayStation system. The top up should show in the transaction history as ‘Wallet Funding’ and the voucher code will be shown on the transaction detail screen. Find out how to check your PlayStation Store transactions.
Alternatively, ask the master account holder to check their wallet balance to find out:
Go to (PlayStation Store) to check current wallet balance.
|PS Vita / PS TV|
Sign in to your account and check 'Wallet' on the home screen.
If the master account holder finds that their wallet has not been topped up please ask them to try the following:
Please note that you may be asked to provide proof of purchase and a copy of the voucher - so do not dispose of either until the issue has been resolved.