Updated 6 October 2017

Sub account pre-order purchase failed

This article provides the general steps to try if you cannot spend master accounts funds for a pre-order although their wallet is topped up.

  1. There are a few conditions that must be in place on your SEN account to ensure that pre-order payment works correctly. Check that your account settings match the information here. 
  2. If subscription/pre-order payment should have been made automatically, ask the master account holder to check the other solutions listed here.