PlayStation Help PlayStation Help & Support


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Unauthorised transactions and compromised account

What do I do if I don’t recognise a transaction?

If you do not recognise one of your charges check your PlayStation Store transactions - you may find that the payment is for a forgotten purchase.

If you still don’t recognise the purchase, please check the other explanations below before contacting us.

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Opening Hours: Mon-Fri 14:00 - 22:00

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 9am - 10pm / Sat 12pm - 8pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.