Updated 6 October 2017

Mobile billing text was not received

This article provides the general steps to try if you do not receive a text from your mobile operator.


Follow these steps:

  1. This payment option is only available in selected countries. If your account was created in any other country you cannot use this payment method.
  2. Your SEN account and mobile phone account must both be from the same country. If they are not, you will not be able to use this payment method.
  3. Double check that the number you entered is correct.
  4. You can top up a maximum of £30 per 24 hour period. If you try to top up more, you may not receive a text and the payment will be refused.
  5. If you have not reached the £30 limit, your mobile network provider may have placed a lower spending limit on your account. Contact your mobile network provider to find out whether the spending limit can be changed.