How to cancel a service subscription using PlayStation 4

This article explains when you can cancel a subscription and how to do it using your PlayStation 4.

 
 

When to cancel your subscription

You can cancel your subscription renewal while your membership is active.

You can still use your subscription benefits for the remainder of the current subscription period, but you'll lose access on subscription renewal date.

How to cancel PlayStation Plus

  1. Go to [PlayStation Plus Hub] on your PS4 home screen.
  2. Go to [Manage Membership] > [Subscription].
  3. Select [Turn Off Auto-Renew] and let us know why you're cancelling your subscription.

You can [Turn On Auto-Renew] before the expiry date of the current subscription. Just follow the same method to do this.

How to cancel Spotify on PlayStation Music

If you signed up through PlayStation Music your subscription is being renewed through your SEN account wallet. This means that your subscription payments will be displayed on your credit or debit card statements as payments to PSN or PlayStation Network. Follow the instructions below for ‘other subscriptions’ to cancel your subscription.

If you signed up for your account directly through Spotify, check Spotify support to find out how to cancel your subscription.

How to cancel other subscriptions

  1. Select your local user.
  2. Go to [Settings] > [PlayStation Network] > [Account Information] > [PlayStation Subscriptions].
  3. Select the subscription you want to cancel.
  4. Select [Turn Off Auto-Renew] and let us know why you're cancelling your subscription.

You can [Turn On Auto-Renew] before the expiry date of the current subscription. Just follow the same method to do this.

If you prefer, you can cancel your subscription by contacting us.

 
 
 
 

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