How to cancel a service subscription using PlayStation 4

This article explains when you can cancel a subscription and how to do it using your PlayStation 4.

 
 

When to cancel your subscription:

You can cancel your subscription renewal payments while your membership is active up to 24 hours before the renewal date.

If you cancel the subscription less than 24 hours before it is due to renew, you are likely to be charged for the next subscription period. In this case you will retain access to the subscription service until the next renewal date.

How to cancel a subscription

PlayStation Plus

  1. Go to [PlayStation Plus Hub] on your PS4 home screen.
  2. Go to [Manage Membership] > [Subscription] > [Cancel Automatic Renewal] and press (X button).
  3. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

Spotify on PlayStation Music

If you signed up through PlayStation Music your subscription is being renewed through your SEN account wallet. This means that your subscription payments will be displayed on your credit or debit card statements as payments to PSN or PlayStation Network. Follow the instructions below for ‘other subscriptions’ to cancel your subscription.

If you signed up for your account directly through Spotify, check Spotify support to find out how to cancel your subscription.

Other subscriptions

  1. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.
  1. Select your local user account press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Account Information] > [Services List] and press (X button) to show all service entitlements.
  2. Select the current membership and press (X button).
  3. Select ‘Cancel Automatic Renewal’ and press (X button).
  4. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

If you prefer, you can cancel your subscription by contacting us.

 
 
 
 

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