Confirm that you are able to connect to the Internet from your location using your home computer on the same network. If you cannot connect to the Internet, you may need to contact your Internet Service Provider (ISP) for additional assistance on your account/connection.
Check that you have an Ethernet cable plugged into the NETWORK connector on the PlayStation 3 system. Check that the other end of the cable is securely connected to the modem/router. Make sure you are also using Cat5 or better Ethernet cables (straight-through cables); do not use crossover cables.
Make sure you are not trying to run a USB cable to your PC and Ethernet to the PlayStation 3 system with a standard modem as this will not work. If you want to be able to have a PC and the PlayStation 3 system both connected at the same time, you will need to purchase a router or buy a hub/switch and additional IP addresses from your ISP.
Whether you are a new or an existing customer with your ISP, if you need your ISP account settings (such as a username and password for DSL customers), you will need to speak directly with your ISP. If you do not know how to operate or access your network equipment settings, (such as your DSL or Cable router settings), you will need to contact the manufacturer of the equipment directly. If you are leasing the equipment from the ISP, please call your ISP for more details.
Reboot means to turn the device off (i.e. unplug it from the power source), and then to turn it back on again after a set period of time (in this case, two minutes). This will allow the network device to refresh its settings. Reboot all of your network equipment, including any routers and broadband modems for two full minutes. After two minutes, you can turn on (or plug in) your equipment. [Note: If you subscribe to Voice Over IP (VOIP) for telephone service, you'll want to make sure you have completely rebooted the VOIP equipment (i.e., VOIP modem) for two full minutes also. Many VOIP modems are equipped with back-up batteries that keep the device
on, even after it's been unplugged. You may need to contact your ISP if you need more assistance with rebooting your VOIP device.]
If your router is configured to filter MAC addresses, you will need to enter the PlayStation 3 system's MAC address into the router's MAC filter table as an allowed device. Here's how to get the PlayStation 3 system's MAC address: 1) Navigate to Settings on the PlayStation 3 Home Menu. 2) Scroll up/down until you see [System Settings]. Press (X button). 3) Scroll up/down until you see [System Information]. Press (X button). You will see your MAC Address listed inside. Be sure to write down the entire string of letters and numbers, including the colons ":" in between.
If you chose to enter your IP Address settings manually, confirm that you have entered these numbers correctly. You will need to speak to your ISP if you do not know your IP settings, including:
To check what version of the System Software is installed on your PlayStation 3 system:
If your PlayStation 3 system is not currently connected to the Internet, you can download the system software update via PC and install it to your PlayStation 3 system via mass storage device (i.e. USB flash drive, Memory Stick, etc.).
If you cannot connect after following all of the information contained in this article, we recommend using the restore default settings option and try these steps again.
From the PlayStation 3 Home Menu, go to Settings> [System Settings ]> [ Restore Default Settings]. Press (X button). After the operation is complete, you will see the initial setup screen that appeared the first time you turned on the PlayStation 3 system.
Ensure the software title you are using is capable of online gameplay. You can find this information printed on the back of the game box. If you are attempting to play a PlayStation 2 format title online on the PlayStation 3 system, make sure you follow the guidelines to connect online.
If you can access the Internet but not our game servers or network, it may be a firewall issue with your network.
Your ISP may not be compatible with the PlayStation 3 system at this time; we cannot guarantee that every ISP will be compatible with the PlayStation 3 system. You may need to contact your ISP for more information. Please note that if you access the Internet using proprietary software, you will not be able to connect online using your PlayStation 3 system. This applies even if you pay a premium membership fee for their Internet service. In order for you to connect online, you will need to connect to the Internet using a non-proprietary ISP. If you access the Internet using a school/University account, you may not be able to connect online using your PlayStation 3 system. Please check with your school's Network Administrator for more information.