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Unauthorised transactions and compromised accounts

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Worried someone has gained access to your account?

If you cannot find an explanation for charges to your credit or debit card, and you believe your account might have been compromised, please follow these steps:

  • Attempt to reset the passwords associated with your Sign-in ID (email address) and account.
  • Contact us using the details below.

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 12:00 - 20:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.