PlayStation Help PlayStation Help & Support

 
 
 
 

Worried someone has gained access to your account?

If you cannot find an explanation for charges to your credit or debit card, and you believe your account might have been compromised, please follow these steps:

  • Attempt to reset the passwords associated with your Sign-in ID (email address) and account.
  • Contact us using the details below.

Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.