PlayStation Help PlayStation Help & Support


Due to staff availability, customers may experience delays or disruptions in their ability to contact PlayStation Support.
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Try these...

Just need to change your Sign-In ID?

If you already know your current Sign-In ID email address, you can change it easily by heading to Account Management on your web browser and selecting the [Account Details] section. Click the button below to get started.

You can also change it directly on your PS4 system by heading to [Settings] > [Account Management] > [Account Information].


Having trouble?

Don't know your Sign-In ID?

If you can't remember the email address you use to access PSN and have lost access to your account, you will need to contact us. Please make sure to have a form of photographic ID ready, as we'll need you to prove your identity.

No access to your email account?

If you can't access the email account you use to access PSN, first try contacting your email provider to regain access. If you still have trouble and need to contact us, please have a form of photographic ID ready to verify your identity, along with a new email address you'd like to use.

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Fri 12:00 - 20:00 NZST

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 09:00 - 21:00
Saturday: 12:00 - 20:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.


Did you know?

Automatic sign-in settings on PlayStation 4

Jump straight in to your games and apps as soon as you turn on your PS4 system by enabling automatic sign-in. Click the button below to find out more.