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PS4: 2-Step Verification

How do I activate 2SV on my PS4 system?

You will need:

  • Your Sony account sign-in ID (email address) and password.
  • A mobile phone on which you can receive text messages and access the internet.
  1. Go to  [Settings] > [Account Management] > [Account Information] > [Security] > [2-Step Verification] > [Set Up Now].

  2. Carefully enter your mobile number and select [Add].

  3. You will receive a verification code by text — enter the code into the PS4 verification section to authorise your mobile number.

  4. Select [Activate] to switch on 2SV.

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DON'T GET LOCKED OUT

Make a note of your back up codes!

These codes can help you regain access to your account if you don't have your phone, or if you've changed your mobile number.

You can find your back up codes on PS4 or through account management on a web browser. To use a back up code, attempt to sign in as normal and enter one of your back up codes instead of the verification text message code.

 
 

Help with 2-Step Verification issues

If you run into an issues when setting up or using 2SV, you can visit our support article for advice and troubleshooting to help solve the problem.

 

Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours (Mon-Fri):
13th August to 18th August: 12:00 – 20:00pm
20th August onwards: 07:00am - 20:00pm

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.