Updated 10 May 2017

PS4: Reset a forgotten PSN password

How to use your PS4 to recover your password.

 
 
  • What you need to reset your password

    1. One of the following, depending on what info you've added to your PSN account:
    • Your date of birth - you added this when you first created your account
    • The answer to your security question - only if you decided to add this information
    • Your mobile phone – only if you’ve added your mobile number to your account.
    1. Your PSN Sign-in ID

    This is the email you use to sign into PSN. We'll send the password reset link to this address so you need to have access to the email account.

How to reset your password

  1.  

Select your user and from the PS4 home screen go to  [Settings] >  [PlayStation Network/Account Management] > [Sign In].

  • If you are automatically signed in to PSN when you select your local user select [Sign Out] to see the [Sign In] option.
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Press (triangle button) when you see the sign-in screen.

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Click the link.

  • If this doesn't work copy it and paste it into your browser address bar.
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If your mobile number is on your PSN account we’ll text you a verification code to enter on the next screen. If you haven’t added your mobile number you won’t see this screen:

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Create a new password.

  • Don't forget to use a mixture of upper and lower case letters, numbers and special characters.
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You can now sign in with your new password.

You'll see an onscreen message and we'll send also you an email.

Password reset problems?

  • Didn't receive an email?

    1. Are you entering the right email address at step 3?
    • If you think you might have entered the wrong address start again.
    1. Do you have a sub account?
    • Only the master account that created your account can reset your forgotten password. Ask them to reset your password.
    1. Did your email provider file it as spam or junk mail?
    1. Is there an issue with PSN Account Management?
    1. None of these fixed or explained the problem?
    • Contact us for more help.
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  • Received a password reset email you didn't ask for?

    If the email says that PSN or SEN have changed your email, this is nothing to worry about. We reset passwords once in a while to make sure accounts are kept secure. Just follow the instructions on this page to reset your password.

    If the email doesn't say that PSN or SEN has reset it someone else might be trying to access your account. We recommend the following to secure your account:

    • Change the password on your email account. Contact your email provider as soon as you can if you have problems doing this.
    • If you were able to change the password on your email account, follow the steps on this page to reset your PSN account password.
    • Contact us as soon as you can if you can't reset your PSN account password.
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  • Don't have your date of birth or sign-in ID?

    You need this info so we know you are who you say you are when you reset your password. This is to keep your account safe.

    To securely reset your password you'll need to contact us with the following information:

    • Online ID
    • Sign-in ID
    • A copy of your ID. For example your passport or driver’s license.
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2-Step Verification

You can add an extra layer of security to your account with 2-Step Verification. Once you've enabled this account feature, you'll need your account password and your mobile phone to sign-in to PSN. Find out more and learn how to set it up here.

 
 
 
 

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