PlayStation Help PlayStation Help & Support


See if this helps...

Banned and suspended consoles and accounts

  • whether you have been temporarily suspended (and for how long) or permanently banned and,
  • why you have been banned (see the list of reasons on this page)
  • the date that we placed the ban or suspension on your account or console

View full article

Need to contact us?

Live chat

Opening Hours: Mon-Fri 14:00 - 22:00

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 9am - 10pm / Sat 12pm - 8pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.