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Bans and suspensions on PlayStation Network

What are the different ban and suspension types?

Suspensions are temporary.  A ban is permanent and cannot be lifted. You may receive a notification email depending on the reason for the ban or suspension.

  • System bans / suspensions 

If a PlayStation system has been banned or suspended, no local user accounts on the system will be able to sign in to PlayStation Network. This means the system cannot be used for online gaming through PlayStation Network, accessing PlayStation Store or managing accounts. Individual accounts can be used to access PlayStation Network on other PlayStation systems, provided the specific accounts have not been banned or suspended.

  • Account bans/suspensions 

An account-specific ban or suspension prevents that account from signing in to PlayStation Network on any PlayStation system or other device.

How do I find out the reason for a ban?

Check the notification email sent to your Sign-in ID email address. Please note that Customer Support can only tell you the general reason for the ban or suspension, as shown in the notification email, and will not enter into further discussion.

If you find that you have been banned but have not been sent a notification email, please contact customer support. To find the appropriate number, type “ban” into the search bar here and follow the on-screen instructions.

Can a ban or suspension be lifted?

Every ban and suspension on PlayStation Network is the result of a thorough investigation by Sony moderation staff. As a result, bans and suspensions are final and cannot be disputed unless:

  • You have been suspended for an account debt. This will be lifted once you have paid off the balance.

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Community Code of Conduct

To make PlayStation Network safe, respectful and fun for everyone we expect all players to behave decently, respectfully and with consideration for us and other users (who may be children).

Learn about the Dos and Don’ts of using your account by reading our Community Code of Conduct. 

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.