Banned and suspended consoles and accounts

This article explains why users may be banned or suspended from PlayStation Network and what to do if you receive a ban or suspension

 
 

What are the different bans and suspensions?

  • Console bans/suspensions

When your console has been banned or suspended no local user accounts on the system can use it to sign in to PlayStation Network. This means that the system cannot be used for online gaming through PlayStation Network, accessing PlayStation Store or managing your account. The accounts can be used on other PlayStation systems, provided the accounts have not also been banned or suspended.

  • Account bans/suspensions

When your account has been banned or suspended this means that you cannot sign in to PlayStation Network through your Sony Entertainment Network account on any PlayStation system or other device that you use access your account.

  • The difference between bans and suspensions

A suspension is temporary. We will let you know how long the suspension is if we email you or you contact us. A ban is permanent and cannot be lifted.

How do I know if my console or account has been banned or suspended?

If we have placed a ban or suspension on your account or PlayStation system you will see an error code when you attempt to sign-in to PlayStation Network.

You will usually receive an email at your Sign-in ID email address when your account is banned or suspended for breach of the Community Code of Conduct. The email will include:

  • whether you have been temporarily suspended (and for how long) or permanently banned and,
  • why you have been banned (see the list of reasons on this page)
  • the date that we placed the ban or suspension on your account or console

We will not email you if:

  • we have banned or suspended your account because you have installed modified system hardware or software.
  • we have banned or suspended your account because you have claimed a chargeback for one of your purchases through your bank.
  • we have banned or suspended your PlayStation system for any reason.

If we have not emailed you and you see any of the error codes shown below, contact Customer Services for more information. Do not contact the moderators for information as they cannot give account specific information.

System Error code Type of suspension or permanent ban
PlayStation 4

E-8200001c

Account banned or suspended

E-8200001d

Console banned or suspended

NP-31765-2

Console suspended

NP-32245-6

NP-31767-4

Account suspended

NP-34984-8

NP-32244-5

CE-33728-3

Console banned

NP-31987-8

NP-31831-6

User banned

NP-31962-1

PlayStation 3

8002A231

Account suspended

8002A201

8002A227

Account banned

8002A40C

Account banned or suspended

8002A743

PlayStation Vita or PlayStation TV

NP-10018-0

Account banned or suspended

NP-10019-0

NP-2072-1

NP-2073-2

NP-2074-3

NP-2146-3

NP-2153-1

How do I find out the reason for a ban?

Check the email we sent to your sign-in ID email address or, if you did not receive an email, contact us. If you contact us, please note that Customer Support cannot provide any more information than the general reason for the ban/suspension (as listed below). Customer Support cannot provide copies or transcripts of any activity that led to the ban.

What does the reason mean?

We may ban or suspend a user’s account or system if they have broken the SEN Terms of Service. The breach could have been during online gameplay or using any form of online communication in a game/service published by Sony (1st party) or a game/service published by another company (3rd party). All of the possible reasons for a ban/suspension are listed below with definitions:

Reason Definition
Modified system hardware or software The user has used or installed an unofficial device or programme on their PlayStation system.
Account debt The user has requested a refund for a purchase through their bank (chargeback). This will usually result in a suspension until the debt is paid back. Please contact us for assistance.
Abuse of grief reporting function Grief Reports about a user who has done nothing wrong or a number of reports have been sent. This wastes moderators’ time and puts other users at risk.
Offensive or abusive content Content has been shared using any method of PlayStation Network or 3rd party communication which is abusive to, or about, another user or caused offence to other users.
Contains copyrighted material Copyrighted content was shared by someone who does not own the copyright, which means that the person who does own it is not receiving the credit they are entitled to. Copyrighted material can be content like video, music or images that belong to another person or company.
Mature content Content that is only suitable for older users has been shared. It does not matter whether the user with whom the content was shared wanted it to be shared or not.
Other terms and conditions breach Other term(s) or condition(s) that were agreed to when the Sony Entertainment Network account was created have been broken. Full terms and conditions can be found in the documents on this page.
Contains another person’s personal info Personal information that may identify a user to other users has been shared and might put them and/or their account security in danger. It does not matter whether the user whose information you shared wanted it to be shared or not.
Illegal act Encouraging other people to break the law or agreeing with committing a crime.
Hate speech Abusing other users or discriminating against them based on their race, religion, sex, nationality, disability or sexual orientation either in a direct communication to another user or in a public area.
Pornographic or obscene content A pornographic or obscene image, sound, or statement was shared using any communication method. It does not matter whether the user with whom the content was shared wanted it to be shared or not.
Disrupting a game Another user’s experience was spoiled because a game they were playing was disrupted by another user.
Exploiting a game glitch A user has found a glitch while playing online and used it to get an unfair advantage.
Cheating Cheat codes have been used, shared with other users and/or other users have been encouraged to cheat.
Spamming Sending or posting repeated messages or comments more than once, which other users may find annoying. This includes forwarding chain messages to other users. Sony Entertainment Network and PlayStation will never ask you to pass official messages to other users.
Harassment A user has pestered, intimidated or aggravated another user.
Sexual harassment A user has pestered, intimidated or aggravated another user using sexual terms.
Stalking Attempts have been made to contact another user, in any environment and using any service, who does not want to communicate.
Child protection A user has behaved inappropriately to a child or in the presence of a child. This will result in a permanent console and/or account ban on a first offence.
Impersonating an official (e.g. a SCEE/SNEE representative) An account has been created that looks like it belongs to someone who works for SCEE or SNEE to mislead other users. This will result in a permanent console and/or account ban on a first offence.
Impersonating another user An account has been created that looks like it belongs to another user to mislead other users. This will result in a permanent console and/or account ban on a first offence.
Account or Financial Scamming/Fraud A user has attempted or been successful in getting other users’ password and/or sign –in ID. This will result in a permanent console and/or account ban on a first offence. If the user manages to get the account details of another SEN user, we will also suspend the compromised account until the real owner can secure it.
Inappropriate Online ID A user has chosen an Online ID that causes offence to others. This may result in a permanent console and/or account ban on a first offence.
Threat to Life of/Serious Harm to others A user has threatened to hurt another person. This will result in a permanent console and/or account ban on a first offence.

Can a ban or suspension be lifted?

We thoroughly investigate any complaints or Grief Reports before we make the decision to ban or suspend a user. This means that our decision to ban or suspend a user is final. The only exception is when the ban or suspension has been imposed because of account debt and the user has repaid the debt.

When we ban a user for one of the reasons listed above we investigate and double check the activity that they have been accused of to make sure we do not ban a user by mistake. This means that we will very rarely lift a ban or end a suspension early.

What if the reason for the ban was not my fault?

You are responsible for all activity on your account. This is part of the SEN Terms of Service that you agreed to when you created your account. If you have shared your PlayStation Network  account information with another user who has been banned for activity while signed-in to your account, we will not lift the ban.

Can I discuss the ban with PlayStation?

We thoroughly investigate any complaints or Grief Reports before we make the decision to ban or suspend a user. This means that our decision to ban or suspend a user is final. The only exception is when the ban or suspension has been imposed because of account debt and the user has repaid the debt.

Customer Support can tell you the general reason for the ban or suspension, but will not enter into any further discussion. If you would like further information on the reason for your ban please refer to the email that was sent to the Sign-in ID Email Address and check the SEN Terms of Service for further general information.

What happens to content I have purchased and my subscriptions if my account or console is banned?

If your account has been banned you no longer have access to content you have purchased, any subscriptions, or any trophies you have earned. You will not receive refunds for any content or subscriptions that are active at the time of the ban. This is in line with the SEN Terms of Service.

If your console has been banned you will be able to access your account, content and subscription services from another system, provided your account has not also been banned.

What online features are still available if my console and account has been banned?

You may retain limited access to some features when your console and account are suspended/banned. We cannot confirm what will remain available as this is subject to change.

I have bought a second hand PlayStation system and I am receiving an error message related to a ban. Can the ban be lifted?

Once a PlayStation system has been banned the decision is final and cannot be reversed. This is because we only ban PlayStation systems and accounts for the most severe behaviour and it is impossible to verify that another user attempting to access PlayStation Network through the system is not the user that has been banned.

PlayStation and Sony Entertainment Network recommend only purchasing new PlayStation products from reputable retailers to make sure you do not purchase a banned system. If you have purchased a banned PlayStation system, please contact the retailer for help.

 
 
 
 

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