Updated 4 May 2017

Remote deactivation

How to deactivate PlayStation systems through a web browser

 
 

Sometimes you might need to deactivate your PlayStation system when you don’t have access to it. Remote deactivation is helpful for a number of situations, for example:

  • You’ve sent your PlayStation system to us for service.
  • You’ve sold an old PlayStation system.
  • Your PlayStation system has been stolen.

You can remotely deactivate once every 6 months only and we can’t make any exception, even if you contact us.

How to remotely deactivate all systems

2

Select [Media and Devices] on the [Account] tab.

3

Select [Deactivate All].

4

Select [Yes] to complete deactivation.

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5

You’ll see a confirmation message once deactivation is complete.

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If you need to deactivate your PlayStation Systems for PlayStation Video you’ll need to do this on the system itself or contact us because you can’t remotely deactivate.