How to deactivate a PlayStation TV system

Find out how to deactivate your PS TV from your SEN account.

 
 

This is useful in case you want to activate a new device, but you have reached the activation limit for the type of device.

You can deactivate your PS TV system using the PS TV itself. You cannot deactivate your PS TV using a PlayStation 4, PlayStation 3, PS Vita or PSP. You can deactivate your PS TV for Game using a PC/Mac connected to the internet.

To deactivate your PS TV:

  1. On your PS TV system, go to [Settings] on the home screen.
  2. Go to [PlayStation Network] > System Activation.
  3. Select the type of content you no longer want to use on your PS TV.
  4. Tap [Dectivate] > [OK].
  5. Your PS TV is now deactivated for the selected content type.

How do I deactivate my PS TV if I do not have access to it?

You can use a PC, Mac or mobile device connected to the internet to remotely deactivate Game content on all of your PlayStation systems at once. This is helpful if you no longer have access to your PlayStation system to deactivate it.

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Sign in to the Account Management website with your PlayStation Network details.
  2. Go to the Account tab and select [Media and Devices].
  3. Next to (Game) click [Deactivate All].
  4. Select 'Yes' when you are asked if you want to continue.
  5. All of your devices are now deactivated for Game content.

You can only perform this deactivation once every 6 months, so please deactivate your PlayStation systems using one of the methods above if possible.

If this does not immediately deactivate your system and you find you still cannot make your purchase shut your system down and restart it. This will usually correct the issue.

If you do not have access to PC, Mac or mobile device connected to the internet, please contact us for further assistance.