PS4: How to deactivate

Instructions for deactivating your PS4 from your SEN account.


How to deactivate your PS4 as the Primary System

  1. Select your local user account and go to [Settings] > [PlayStation Network] > [Activate as Your Primary PS4] > [Deactivate] > [Yes].
  2. Your device is now deactivated and you can activate another PS4 as the primary system.

How to remotely deactivate your PlayStation systems

If you don’t have access to your PS4, you can deactivate all of your PlayStation systems at once through account management on web browser. You can only do this once every 6 months, so we advise you to use the method above if you can.

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Go to the Account tab and select [Media and Devices].
  2. Next to (Game) click [Deactivate All].
  3. Select 'Yes' when you are asked if you want to continue.
  4. All of your devices are now deactivated for Game content.

If this does not immediately deactivate your system shut your system down and restart it. This will usually correct the issue.

If you do not have access to PC, Mac or mobile device connected to the internet please contact us for further assistance.

How PS4 activation works

You can only activate one primary PS4 on your account at any one time. However, you can temporarily activate as many PS4 systems as you like by signing into PSN and selecting [No] when prompted to activate as your primary system. You don’t need to deactivate a PS4 that you have temporarily activated.

Some features are only available on your primary system, so you need to deactivate your primary system to enable you to activate a different primary system.