PlayStation Help PlayStation Help & Support

 
 

See if this helps...

How to verify a new account on PSN

When you set up an account on PSN, a verification email will be sent to the Sign-in ID email address associated with that account. Simply click on the link in the email to verify your new account.

How long will it take for the verification email to arrive?

Verification emails are automatic and should arrive shortly after you register an account. During periods of heavy traffic there may be delays in the verification process.

If you have not received the verification email within 24 hours, try signing in to your account and re-sending the verification email. 

View full article

Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.