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How to close your account

How do I close my account?

To request an account closure you will need to contact us*. Please have the following information to hand:

  • Sign-in ID (email address)
  • Online ID

*You can find the appropriate contact number by clicking here and typing ‘close account’ into the search bar — the ‘call us’ option will appear at the bottom of the page.

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Need to contact us?

Call us on 09 801 1235

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.