Updated 19 July 2019

SU-42481-9 PS4 Error Code

If you received this error code on PlayStation 4, the system software update file was not recognised by the PS4 system and has failed. Find steps to troubleshoot error code SU-42481-9.

Reinstall PS4 system software using safe mode

  1. Completely Shut down your PS4 (hold the power button). 
  2. Once the system light is off, start the PS4 system in Safe Mode by holding the power button until you hear a second beep. 
  3. Select Safe Mode option 3 > [Update using internet].

If this process fails, you will need to update the PS4 system software using the guide below: