How to recover your account for PlayStation Network

If you’re unable to access your account for PlayStation™Network (PSN®), you can recover your account online.

Do you have a passkey set up?

If you’ve lost your phone but have the same verification method registered on another device, you can sign in to PlayStation Network using that device and then register a new passkey.

Change passkey

If you can’t use another device to sign in, please contact PlayStation Support using the link at the bottom of this page.

Do you have access to your email?

You can regain access to your account using an email verification link.

  1. Go to the Account Management sign-in page, select Trouble Signing in? > Recover Your Account and enter your sign-in ID (email address).
  2. Check your email address for an email containing a secure link. The verification email can take a few minutes to arrive.
Didn't receive an email?
  1. Follow the secure link in the email, fill in the requested information, and create a new password using a combination of uppercase and lowercase letters, numbers, and special characters.

If you don’t see a password reset email from us:

  • Check your spam folder.
    Try searching for "PlayStation" in all mailboxes, including spam or junk folders.
  • Your email address may be misspelt.
    Repeat the password reset steps and ensure the email address shown on the “Forgot Your Password?” page is the one you use to sign in to your account.
  • Do you have a child account?
    Only the family manager can reset the password for your account.
  • There may be an issue with Account Management.
    Sometimes network issues can delay password change emails. Please check the network status page.

If you can't access your email address to open a 2SV email or password reset email, or if you’ve forgotten your email address, please contact PlayStation Support using the link at the bottom of this page.

I’ve noticed suspicious activity on my account for PSN

If you don’t recognise a sign-in ID, online ID and/or password change on your account, please contact PlayStation Support using the link at the bottom of this page.

Secure my account for PlayStation Network

Once you’ve recovered your account, we recommend taking steps to secure your account further. Visit the following guide for more information.

Security and privacy

Need help? 

Contact our support specialists

Contact PlayStation Support