PS VR: Picture issues

It’s important to make sure that picture quality is optimised to get the most out of PlayStation VR (PS VR). When getting ready to play there are a few Do’s and Don’ts to make sure you see the best possible picture.

Do

• Always adjust it for each new game session or player to make sure the image is as clear as possible and the headset itself is comfortable.
• Make sure the lenses are clean using the supplied microfiber cloth when you start a new game session or switch player.
• If you notice that the image is not clear during play, long press the PS button on your DualShock 4 controller to open the Quick Menu and pause gameplay. Select [Adjust PlayStation VR] > [Adjust Headset Position] and move the headset until the image is clear.

Don’t

• Don’t use anything other than the cloth provided to clean the lenses as this could scratch them.
• Don’t use any sort of fluid on the lenses – dry cloths only.

If you are experiencing a specific problem, select the issue from this list for more help:

VR headset display – HDMI icon crossed out

1. Disconnect the [PS4 > Processor Unit] HDMI cable from the back of the Processor Unit.
   
2. Connect the HDMI cable directly to the TV and change your HDMI channel to do this.
3. You should now see the PS4 display on your TV.  Update your PS4 system software and PS VR firmware
4. Reconnect the PS4 HDMI cable directly to the PS VR Processor Unit and try again.  

VR headset display – distorted image or interference

1. Unplug the VR headset from the VR headset connection cable and plug it back in.
   
2. Try bypassing the VR headset connection cable and plug the headset directly into the processor unit. If this corrects the problem it may be an issue with the VR connection cable. Contact Us for more help.
   
3. If you’re using it for the first time make sure you’ve removed the screen protectors!
4. You may find that the edges of the screen are a little blurred to mimic peripheral vision. Move your head around to see these areas more clearly.
5. Are the headset and processor unit connected correctly? Check the Quick Start Guide for more detail.
   
6. Use the supplied microfiber cloth to make sure the PS VR headset lenses are clean.
7. Re-configure the headset. Long press the PS button to bring up the quick menu and select [Adjust PlayStation VR] > [Adjust VR Headset Position]. Move the headset around until the image is clear.
8. Make sure PlayStation Camera is set up correctly. Go to [Settings] > [Devices] > [PlayStation VR] > [Adjust PlayStation Camera].
9. Make sure all connectors are free from dust or other dirt with a soft clean and dry cloth.
10. If, after checking this you are still experiencing problems, your PS VR may need to be returned to us. Contact Us for more help.

VR headset display – no image

1. Unplug the VR headset from the VR headset connection cable and plug it back in.
2. Try bypassing the VR headset connection cable and plug the headset directly into the processor unit. If this corrects the problem it may be an issue with the VR connection cable. Contact Us for more help.
   
3. If the VR headset shuts down two seconds after powering it up, check your TV screen for a message stating that the headset is off. If you see this message, the VR headset connection cable may be faulty. Contact Us for more help.
   
4. Make sure your TV display is set to the correct input and you can see the PS4 main menu.
5. Are the headset and processor unit connected correctly? Check the Quick Start Guide for more detail.
6. All audio and video is routed through the PU, so make sure it is switched on (the light indicator should be white and lit solidly).
7. Make sure all connectors are free from dust or other dirt.
8. If, after checking this you are still experiencing problems, your PS VR may need to be returned to us. Contact Us for more help.

VR headset display – small/medium/large image

1. Change the screen size. Long press the PS button to open the quick menu and select [Adjust PlayStation VR] > [Screen Size].
2. Re-configure the headset. Long press the PS button to open the quick menu and select [PlayStation VR] > [Adjust VR Headset Position].

VR headset display – constantly lit or dark pixels

Black (dark) pixels and continuously lit pixels may appear in certain locations on the screen. The appearance of such spots is a normal occurrence associated with screens and is not a sign of a system malfunction.

Screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels may exist and colour irregularities or brightness irregularities may be visible on each screen.

TV display – No image

1. Make sure your TV display is set to the correct input.
2. Is the processor unit (PU) connected correctly? Check the Quick Start Guide for more detail.
3. All audio and video is routed through the PU, so make sure it is switched on - the PU indicator light will be white and not flashing.
4. If, after checking this you are still experiencing problems, your PS VR may need to be returned to us. Contact Us for more help.

TV display - Black bars

PS VR games are in 4:3 aspect ratio and shown in that ratio on your TV. If you want to remove the vertical black bars use zoom in your TV’s aspect ratio menu, if available, but please note that this will mean that some image will be lost at the top and bottom. Changing your TV ratio will not affect what the PS VR user can see.