PlayStation 4 games are not region locked, but downloadable content (DLC) and service entitlements (including in-game currencies) are locked to their PlayStation Store region. If the region of the PS Store which sold the DLC does not match the region of the game disc, the downloaded content will not be compatible. As a result, it is recommended that you only purchase games from reputable retailers in your country.
Before you purchase a game disc, make sure that the region code matches the PlayStation Store region that you will be using to download DLC. |
The region of your account and your PlayStation Store are the same. If you can’t remember the region of your account (selected during set up) you can check through account management:
If the region code of your disc is different to the region of your PlayStation Store, DLC and service entitlements will not be compatible.
The region code of your account is selected at the beginning of the account creation process and cannot be altered later on. If your PlayStation Store region is not correct, you should create a new account with the correct region. If your game-disc region is incorrect, please contact the retailer.
If you are experiencing PS Store compatibility issues (such as missing content) and the game disc's region does seem to match the region of your account, please contact us using the form below.
Please include your Online ID, the region of your account and the region code of the disc you are using.