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Payment methods accepted on PlayStation Store

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 1800-103-7799

We're here to help you. Opening Hours: Mon-Sun 09:00 - 19:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.