Updated 21 April, 2017

How to cancel a service subscription using PlayStation App or web browser

This article explains when you can cancel a subscription and how to do it through PlayStation App or web browser.

 
 

When to cancel your subscription

You can cancel your subscription renewal while your membership is active.

You can still use your subscription benefits for the remainder of the current subscription period, but you'll lose access on subscription renewal date.

When to cancel your subscription:

You can cancel your subscription renewal payments while your membership is active up to 24 hours before the renewal date.

If you cancel the subscription less than 24 hours before it is due to renew, you are likely to be charged for the next subscription period. In this case you will retain access to the subscription service until the next renewal date.

How to cancel a subscription

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Go to the Media tab and select [Games] from the options on the left.
  2. Select the current membership and click ‘Cancel Automatic Renewal’.
  3. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

If you prefer, you can cancel your subscription by contacting us.

How to cancel Spotify on PlayStation Music

If you signed up for your account directly through Spotify, check Spotify support to find out how to cancel your subscription.

If you signed up through PlayStation Music your subscription is being renewed through your PSN account wallet. This means that your subscription payments will be displayed on your credit or debit card statements as payments to PSN or PlayStation Network.

  1. Click here and sign in for the account management site.
  2. Go to the Media tab and select [Music].
  3. Select the current membership and click [Cancel Automatic Renewal].

You can [Restart Automatic Renewal] before the expiry date of the current subscription. Just follow the same method to do this.

If you prefer, you can cancel your subscription by contacting us.

 
 
 
 

More on this topic

Related Articles