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Learn how to manage your PS Plus subscription on PS4

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How to cancel a PlayStation Store subscription

  1. Go to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. 
  2. Select the subscription you want to cancel. 
  3. Select [Turn Off Auto-Renew].

If you would like to keep your subscription, select [Turn On Auto-Renew] before the renewal date using the same method.

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How to request a refund on a PlayStation Store purchase

Requesting a refund for a PlayStation Store purchase

If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.

To find out more, including how to make a refund request, please select the type of content you have purchased below. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law.

If you prefer, you can read the full PlayStation Store cancellation policy.

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