Updated 23 January 2018

How do I stop my child spending money on PlayStation Network?

This article explains how you can prevent your child from spending money on PlayStation Network.

 
 

If your child has an adult account (previously known as master account) this is a breach of the SEN Terms of Service. This is because a new account cannot be created without agreeing to provide accurate information, including date of birth. If your child is under 18 and has an adult account they could have only created it by providing an incorrect date of birth.

If your child has an adult account they will be able to add card details to the account and make purchases by using the card to add wallet funds. They will also be able to access all PlayStation Network services and interact with other PlayStation Network users without restriction.

What to do if your child is using an adult account.

We will not refund any purchases that were made on the adult account, in line with the Store Cancellation Policy but a new child account (previously known as sub account) can be linked to a new local user on the same PS4 and PS3 systems as the adult account's local user. This means that downloaded content can be shared across both accounts (subject to any PEGI/BBFC ratings or parental controls on the PlayStation systems). This option is not available on PS Vita, PS TV or PSP as these systems only allow one local user account.

To avoid unwanted charges ensure the following before you allow your child to access PlayStation Network and PlayStation Store:

  1. Create a child account for your child attached to your adult account

You need to have your own adult account registered to an accessible email address, whether you use PlayStation Network or not, to ensure you have full visibility of any purchases and the ability to limit purchases made by your child:

  • create an adult account for yourself (find out how here) and then,
  • create a child account for your child (find out how here).
  1. Stop your child using someone else's account

This is to ensure your child cannot add funds to an account wallet or alter the parental controls. Make sure of the following before you allow your child to use your PlayStation 4 or PlayStation 3 system (click any point about account or console settings that you are unsure of to go to full instructions):

  1. Set a spending limit on the child account

The monthly spending limit is set at zero when you create a child account. If you want to allow your child to make purchases from PlayStation Store the spending limit allows your child to spend up to a certain amount every month (unspent funds do not roll over).

Your child can only spend funds already in the adult account wallet. If the wallet does not have sufficient funds, your credit/debit card will not be charged, even if the monthly spending limit should allow the purchase.

Find out how to set a spending limit here.

To allow a child account to make one-off purchase:

  1. Add funds to your adult account wallet using one of our accepted payment methods.
  2. Change the child account spending limit to match the funds added to your wallet.
  3. Change the spending limit back after your child has bought their content to ensure they cannot spend more money next month.